Evolving Shuttleworth theory of change
September 19, 2008 § 1 Comment
One of the first things that I took on in my Shuttleworth open philanthropy gig was to help the team develop a ‘theory of change‘. The aim was two-fold: create a simple compass to guide internal decisions and develop a tool to help the rest of the world understand what we’re up to. Basically, we wanted a snapshot of how our collective brain works as a team.
Well, that was 18 months ago. We’ve had at least two all staffs, a dozen small group chats and countless online conversations since. And we’ve produced many iterations, at least one of which I have blogged about here. Not surprising. That’s how strategic planning-y things often go, especially when they are intentionally open ended like this one.
What is surprising was how useful all of this conversation has been in aligning our everyday thinking. Words that we didn’t have before — words we invented for the theory of change — have become a part of everyday thinking and decision making in the office. And, things we’ve believed in for a long time, like transparency and open licensing, have actually become a more real part of our work. Which, in the end, was probably the point.
As I leave the Foundation (last day 😦 today), I promised to do one more iteration based on recent conversations. It looks like this [big version] …
The aim was to simplify as much as possible, just showing the essence. Also, there are lots of changes to some of the core language we are using.
Also, I agreed to write up a series of notes describing each element on the theory of change with a little more detail. I’ve done this as a (pretty ugly) slide deck …
In the near future, our designer Eugene Badenhorst will soon take a shot at making the above diagram real pretty and then doing a small booklet based on the slides.
In the meantime, I highly encourage you to start adding thoughts into the mix, especially if you work closely with the Shuttleworth Foundation. Are we on the right track? If we aren’t, what’s missing? If we are, how close is our theory to our practice? Where do we need to work harder? Where are we full of it?
The idea is that this snapshot of our collective brain will continue to evolve, even after the pretty design. Getting feedback — good and bad — from people who work with us is a critical part of this. Leave comments here, or send mail to Steve Song (the new lead on this), Helen and I.
How We Work Remix
August 20, 2008 Comments Off on How We Work Remix
If you’ve been following this blog, you’ll know that one of my Shuttleworth open philanthropy experiments was the ‘How We Work‘ club. This is basically a quarterly pizza lunch where the whole organization reflects on an important aspect of how we function as a foundation (e.g. making sure everything is under an open license). The conversations focus on what’s working, what’s not and how things could be better. I then write up a blog posting and an article so that the rest of the world can learn from the discussion.
This week’s pie noshing chat focused on a highly recursive topic: how is the How We Work club working? Somewhat surprisingly to me, the answer was a unanimous ‘it’s working well’ … or, at least, ‘it’s quite useful’.
The first thing that people seem to appreciate is checking our rhetoric against reality. Our discussions on open licensing are a case in point. We’d been saying ‘we’re doing a better job on open licensing’ for while. Sitting down to talk about it underlined the fact that we actually hadn’t finished or published our new Open Resources Policy. And, putting a deadline on writing up an article forced us to actually get the policy done (or, at least, for me to harangue Karen and Andrew constantly :)). The result was that we actually delivered what we said we’d been doing: offering a clear open licensing policy that the world could see and our partners could review.
Talking through the open licensing policy also surfaced the fact that we didn’t have consensus on which licenses to promote (share-alike) and who should own intellectual property (external partners or the foundation). An hour of forceful conversation went a long way to showing where the differences were, and helping us construct some common ground. As a result, we ended up with clearer language on license flexibility (share alike is the default, but arguments can be made for slightly more or less open licenses). Also, we created room for different options around IP stewardship (the draft policy had the foundation owning everything). These were important changes that both improved the policy and made sure we had a document that was more widely supported by the team.
The other thing that people appreciate is the opportunity to think through ‘how we work now’ against the backdrop of mistakes we’ve made in the past. Strategy at the Shuttleworth Foundation definitely has a heavy dose of emergence. Which is a nice way to say: we’re willing to make mistakes and then hack things to make them better response. The licensing policy emerged at least in part from problems with our laissez faire ‘just use an open license’ approach. Similarly, the fellowship program grew from frustration with having to invent a ‘project’ to fund for every smart person we wanted to work with. Looking back at the things that shaped current practices has helped us all get on the page about ‘why we are who we are’. Hopefully, it will also result in useful lessons for other small foundations.
Of course, there are some things that are broken about the How We Work process. For example, all of the writing sits with one person (me). Different people have different expertise and passions. It’s likely we’d get better material if the person who cares most about a topic were to write it up. Also, there is a fair bit of brokenness in our follow up and promotion process. We did nothing to get the Open Resources Policy article out there other than putting it up on our site. We need to flog stuff like this more widely.
Despite the fact that I’m heading off into the open philanthropy sunset, the How We Work club will continue, albeit under a new name: Notes From a Small Foundation. There is a general feeling that this is more about ‘what we’re learning’ than simply ‘how we work’. The new name reflects that. Karien will be leading the charge on this new version, with different people facilitating and writing up a session every couple of months. Upcoming topics include ‘IRC, wikis and internal communications’ (Steve S) and ‘project exit strategies’ (Helen). It’ll be fun (and a bit sad) to watch this next chapter unfold from afar.
Shuttleworth open licensing policy now online
June 26, 2008 Comments Off on Shuttleworth open licensing policy now online
A few months back, I posted a draft How We Work article on the Shuttleworth Foundation‘s open licensing strategy. The basic idea is that we want everything we do and fund to be under an open license. As my article says, this hasn’t always worked as we haven’t had a clear policy on the matter. Good news: now we do.
Andrew Rens and Karen Gabriels have polished off our Open Resources Statement of Principle. It says things like:
All Agreements entered into by the Foundation which include the
creation of resources shall ensure that the resources are open
resources, and shall record how the Intellectual Property in the
resources is owned and licensed.
Resources are open resources when they are available for revision,
translation, improvement and sharing under open licences, open
standards and in open formats, free of technical protection measures.
This will now flow into an update of our standard grant and consulting contracts, and generally guide us as we go forward. Great work, Andrew and Karen!
With the release of this policy, we’ve also finalized and polished my article on the topic of open licensing. It’s up on the Foundation site in both HTML and PDF.
Agile philanthropy: how our fellowships work
June 23, 2008 Comments Off on Agile philanthropy: how our fellowships work
Last month, we sat down to have another How We Work conversation at Shuttleworth Foundation. Under the microscope this time: our Fellowships Program. We’re all pretty happy with this program. So, the aim was to reflect on why it seems to be working … and to find ways to tweak and improve it.
The fellowships idea has a simple genesis: the desire to work with people on the front edge of issues like open education, knowledge and telecom in a way that is at once agile and high impact. Projects and grants sometimes work for this. However, they just as often create a situation where the Foundation is talking to the right people (smart, connected and engaged on the issues that matter to us) in the wrong way (long project negotiations trying to fit round pegs into square holes). The fellowships emerged about 18 months ago so we have a way to make bets not just on projects but also on people.
We currently have four fellows. Andrew Rens working on access to knowledge and intellectual property. Steve Song on open telecom. Steve Vosloo on communications and analysis (aka ‘how education needs to work differently in the 21st century’). And myself with the dual hat of open philanthropy and open education. With the exception of myself, all the fellows work in our Cape Town office alongside the people who manage our grant making and in-house projects.
When Helen, Jason and the four of us fellows reflected on the program last month, some of the things we said were …
1. The ‘make bets on smart people’ works for us.
The fellowships are based on the ‘make bets on smart people and let them run’ model. This approach has bought the Foundation two things: agility (we can move quickly on ideas and issues) and intellectual momentum (I can’t think of a better term … but basically we are moving as a group on the issues that matter to us). Also, we’ve created a brainstormy hothouse in the office, with ideas bouncing about constantly. This not only has the fellows fueling each other but also feeds projects like Siyavula and Kusasa and the organization as a whole.
2. We’re starting to get traction on issues that matter …
While it’s still early days, we’re starting to get traction on specific work led by the fellows. Steve Song has gathered people around the beautifully disruptive idea of the village telco. Andrew has helped South Africa drive the openness agenda in the OOXML / ISO discussions. Steve Vosloo is helping to shape the conversation on mother tongue instruction, which is a critical issue in the future of South African education. I helped a group of open education pioneers birth the Cape Town Declaration. These are small scale results, for sure. But are concrete and, more importantly, they represent the kind of things we want to see happening in the world.
3. … but follow through is sometimes tough.
On the flip side, we haven’t always had perfect follow through on this early traction. If I just look at the Cape Town Declaration, we could have done more to quickly seize the momentum we built with the Declaration launch in January. This could have been fixed in part by me blogging, engaging and pushing more post launch. The fellowships are all about this kind of ‘just roll up your sleeves’ action. However, our not perfect Cape Town follow through is also related to the fact that we’ve tried to organize some of our next step activities using grants (watch soon for Open Education News) … which is a slower way to get things rolling. We need to think about how we elegantly combine grants and fellowship energy in the future. We have an opportunity to move further faster combining these things, but we aren’t there yet.
4. Getting the word out is even tougher.
We’ve also had a tough time sharing and communicating the ideas emerging from the fellows. All of the fellows are blogging, some in high profile places. This is good. There is a blog aggregator. Which is also helpful, although it’s not clear who follows it. What’s needed now is a better web site that pushes people to this material more aggressively. MOre importantly, we need a better strategy for getting people engaged: more thoughtful links between our e-mail newsletter and our most compelling posts; blogging about other people’s work, especially the Foundation’s partners; getting other bloggers to link to what we’re writing. Small, simple stuff. We need to do it.
5. Paper, podiums and parties are great … but needs discipline.
The tongue-in-cheek mandate for the fellows program is ‘papers, podiums and parties’. Papers = writing and blogging to push thought leadership. Podiums = speaking and evangelizing. Parties = running events and building networks. Tongue-in-cheek or not, this trio actually serves well as a way to check whether we’re working on the right things. A quick reflection at the meeting showed that most of us are doing well in one or two areas, but not necessarily in all. Eg. Steve Vosloo’s work on mother tongue has a great paper and he’s spoken on podiums … but we need to follow through with some sort of symposium on the topic (a party). We need to be a bit more disciplined about tracking what we are doing in these areas and filling in the gaps.
The bullets above are a gut reflection on the meeting MP3 and my notes, which I just went over last week. I will write a more formal How We Work article on fellowships sometime in July. If you have questions or would like me to dig deeper on any particular points, please post comments here.
Building a hothouse
May 24, 2008 Comments Off on Building a hothouse
Last week, I had a rare 45 mins with
Mark Shuttleworth. He asked: what do you think the Foundation has
achieved in the last year? I answered that it had 'stabilized and
grown strong'. Which is true. After a few rocky years, the Foundation
is now in a position to actually pursue big ideas like free textbooks
and learning analytical skills p2p-style in a serious way. Yet, I
knew my answer wasn't quite right. The Foundation hasn't just stabilized, its, well, this sounds silly, but …
… it's turned into a hothouse of
ideas, invention and activism. The hothouse image came up as we were
brainstorming new metaphors for the theory of change. At first, I
wrote this one off. But, reflecting on two weeks at the Foundation's
Cape Town office, the hothouse image has stuck with me. It feels like
that is exactly what we have built.
Amidst the clatter of the open plan
office, sparky ideas constantly bounce off the walls. Over the course
of just a few hours the other day: Andrew and Sam were debating the
merits (or lack thereof) of the OLPC / Microsoft deal. Steve(2) and I
were comparing South Africa's mother tongue education policies with
the last 30 years of French immersion in Canada; and all of us were
trying to figure out why the Lego mashup of Eddie Izzard's Death Star
Canteen is so good (which is actually very important if the projects
you're building hinge on contribution and creativity). The Foundation
has truly become fertile ground for the exchange and evolution of
Of course, fertilizer on its own is
just crap. Thankfully, the Foundation also has some promising seeds
in the ground. Mark's Siyavula free textbook project has not borne
fruit yet, but it's definitely taken root. He is now grappling with
concrete issues like setting up an online repository, putting 1000s
pages of existing content online and recruiting community leaders and
volunteers to make this content better. Sam is at a similar spot with
Kusasa, working through the practicalities of testing grade four
peer-to-peer learning content in seven schools. And, new seeds like
Steve(1)'s Village Telco are also going into the ground. Much is
growing, and it is real.
What's most hot-house-y – and what
you really only feel in the office – is the the ideas and the
action really feeding each other. The fellows don't just write
papers. The people running concrete projects don't just project
manage. They dance together. Just think: Mark (creating free
textbooks) is sitting across the room from Andrew (the intellectual
property fellow) as he works on a competition bureau complaint
related to educational publishing. The natural thing that happens is
that they help each other. This is what is going on all the time, in
subtle but quite powerful ways.
The bad news: you can't really see this
from outside, which is not very hot-house-y. Fixing this is critical.
We want people to take inspiration from (or take issue with) what we
are doing. We also want them to contribute to (or simply rip off)
what we are doing, even before our work has fully borne fruit. This
won't happen until people can pick up and even join into the office
vibe from outside. As a simple first step, we've agreed to compile
all the existing Foundation blogs as the main feature on the front
page a of our site. Much more is in the works.
Next time someone asks me what we've
done in the last year, I'll have a better answer: we've built a
hothouse. A very good one. True, it's only produced a few tiny
victories so far (the Cape Town Declaration and South Africa's vote against OOXML at the ISO). But, after a week in Cape Town, I am quite hopeful
that it's about to produce a great deal more.
PS. While I love the hothouse metaphor, I am still not completely convinced we should use it for the updated theory of change. Comments on this highly encouraged.
Open licensing, and how we work
March 31, 2008 Comments Off on Open licensing, and how we work
As I blogged previously, I’m doing a series of short pieces that look under the hood at the day to day work of the Shuttleworth Foundation. As the opening blurb to my first article says:
How We Work is a series of occasional articles that take a critical look at one aspect of our open philanthropy practice. Our aim is to reflect and improve upon our efforts while also sharing what we’ve learned with others.
The first target (or ‘victim’?) of this process was the Foundation’s open licensing policy. The whole team met back in January to reflect on our policy, talk about what is working and what isn’t and to dream up ideas for how to do it all better. I’ve just finished a draft write up from this conversation, with the main points summarized in the introduction:
The Shuttleworth Foundation believes in open innovation. It is core to the society we want to build. Early on, we made a decision that what we do and fund should be under an open license. Our goal was to make it easy for people to use, adapt and improve whatever our staff and partners created. We wanted maximum viral impact, and we saw open licensing as the first step in this direction.
As it turns out, making open licensing work isn’t easy, and going viral is even tougher. In the three years since embracing open licensing, we’ve bumped up against confusion over IP ownership, partners who are not willing to share, and lawyers who don’t ‘get’ open. Also, in many cases, we’ve simply lost track of materials our partners have created. They may be open, but no one can find them. Not even us.
The good news is we’re pushing past all of this, putting in place more systematic open licensing and archiving policies. As we do this, we thought we should write down how things have gone so far and explain where we are headed in the future. Hopefully, this will help others move into open licensing more quickly and successfully in the future.
Bottom line lessons and advice for other foundations are included briefly at the end of the article:
If you do decide to ‘go open’, it’s important to take the time to be thoughtful about how it happens. Our experience suggests that there are three issues to pay particular attention to: license choice (choose a license like CC BY SA that has maximum viral impact); ownership (think about who has a stake in making ideas travel and keeping them open; and accessibility (make a clear plan for access and archiving). These are three areas we tripped up on, and that we’re now working to improve.
There is a full version of the draft on Google Docs. I’d love to get comments and feedback on this as I will be doing at least one more version before we ‘publish’ it.
Processwise, I still like the idea of the How We Work series. The face-to-face team discussion was especially good, putting us all on the same page (or close to it) in terms of open licensing. It also surfaced some internal controversy on when our partners should own IP and when we should steward it ourselves. As a result, we were able to tweak our new open licensing policy so that it meets a broader set of needs and circumstances.
I’m less than sure on the write up format. It’s good to have a formal, reflective article. The process of writing something like this deepens the thinking and even had an impact back on the follow up policy discussions. However, all the back and forth (and my own delays) made the whole process feel really felt slowwwwwwww. For the next topic (internal learning?), I may blog out loud early in the process and then come out with a more formal article a little later. I’d love comments on whether or not this mixed formal / informal writing strategy sounds useful.
Open, philanthropy and a theory of change
February 28, 2008 § 4 Comments
A number of people have been asking me lately: what happened with the open philanthropy work that you posted about last September?
In addition to lots of fruitful little experiments (more on these later), my main work on the open philanthropy front has been on the Shuttleworth Foundation theory of change. In our own words, the purpose of this exercise is to ‘explain what we do, simply’. While we may not have hit that mark yet, we have definitely forced ourselves to start digging into what we mean by open philanthropy. The current draft looks like this:
One of the first questions we stumbled across as we worked on this picture was ‘what does an open philanthropy way of working look like?’ We brainstormed a ton on this. Some of the ideas we came up with simply described our values as a team (e.g. integrity and irreverence). However, we also unearthed a few things that feel like the essence of the open philanthropy practice we’re currently inventing. While the list is still likely to evolve, these include:
- Open source everything. Everything that the Foundation creates, funds or helps with should be open sourced. This means: under an open license; available in an open format; and accessible from a public web site, always.
- Share. Leverage. Share again. Open source is not just about giving (share), it’s also about receiving (leverage). You don’t need to look far in the software world to see this. Something like Ubuntu rests on the shoulders (and code) of giants who have shared tremendously. However, it only succeeds by leveraging these existing assets to create even more value, and then giving it back again. It’s this leverage and share again process to moves things ahead. The Foundation can use this same share|leverage|share cycle to drive collaborative social innovation and radical improvement in areas like education.
- Community as part of everything. Despite the rhetoric, most philanthropy and social investment happens in silos. The result is zero leverage, poor use of resources and slow progress. The Foundation needs to get down and dirty with communities working on education, innovation and access each step of the way. This means constantly looking at who’s doing similar work, inviting them to our parties, and going to theirs. It also means befriending the enemies of those working against us. The open source world has lots to teach us about this. So does Gramsci.
- Radical transparency. A core piece of ‘open‘ — open source, open events, open societies, open systems
— is being able to see what’s under the hood. When you can see inside
something, you can understand it, interface with it, hack it or rip it
off altogether. If something is closed, you can’t. Radical transparency
means opening up not only your yearly books (we need to do this
anyways), but also openly sharing your planning, learning and
relationships as you go along. This doesn’t have to be hard: just take
the password off the wiki and podcast your events. By the doing things
like this, the Foundation is likely to have partners who come with
better ideas (interface), offer improvements (hack) and even run with
things on their own (rip it off). That’s what we want.
- Listen, learn, evolve: constantly. The Cluetrain Manifesto taught us that markets are conversations. It’s strange to me that so few activists have learned that the same is true of social change. Open philanthropy must include constant engagement and conversation with partners, activists, policymakers and (god forbid) customers. Knowing what these people think in real time with 80% accuracy (using cluetrain-style market research) is way better than finding out with 99% accuracy five years too late (using the rigorous and expensive evaluation processes that foundations love). This is especially true if people think what you are doing sucks, as you’ve still got time to fix it. The Foundation needs to get involved in this kind of listening in a very systematic way, and then to use what it is hearing and learning to steer the ship.
In the Shuttleworth team, we already embrace some of these things in our daily practice, even if we do so far from perfectly. Everything we do and fund is under an open license. Initiatives like Siyavula and the Cape Town Open Education Declaration have community at their heart. And, we do listen, learn and evolve faster than any other foundation I have worked with. Open is deep in the DNA of the Shuttleworth Foundation, the team and most of our partners.
The thing is, embracing with these ideas isn’t the same as succeeding with them. We’re still a long way from having a break away hit with open sourced education. In fact, we’re just starting (after four years of trying) to become more systematic about open licensing and archiving the things produced by the Foundation and its partners. And, we’re still a ways off from a systematic approach to learning and transparency. The Foundation — and this infant idea of open philanthropy — are works in progress. We know that. It’s part of the fun.
The theory of change discussion also forced us to look at our assumptions about how ideas move and how innovation happens. These ideas are even more in flux that the ones above, and will be subject to further discussion. In any case, some things that seem true so far include:
- Only some ideas will get traction. Our core, day to day work is investing in people and ideas that drive innovation in education, telecom and intellectual property. Our hope is that this work bubbles up some good ideas, and that the people behind these ideas will run with them. However, we know that only some of these ideas will get traction. That’s okay. These are the ones we want to back, and that the open philanthropy approach can accelerate and improve.
- Good ideas need to become real products, services and policies. Transitioning from a good idea to something people use everyday is hard work. The Foundation and the open philanthropy process need to be focused on putting this hard work into ideas that are viable. This includes making sure ideas are well packaged and productized (even policy ideas need to be ‘easy to use’), building communities and (social) markets around them and thinking deeply about their long term viability and sustainability out in the wild. It’s only with hard work in these areas — and then some degree of good fortune — that the ideas we back ideas will start to have the kind education, innovation and access to knowledge impact that we are seeking.
- If we’re lucky, some ideas will go viral. The ideas that really scale — at least in the short term — will do so because they go viral. This is the real potential of open philanthropy. With open sourced ideas and strong communities, the conditions are right for going viral. But, scaling an idea this way also involves a tremendous amount of luck and serendipity. It also involves listening and being willing to jump when the opportunity arises. This is something we’ll need to train ourselves to do.
This is still early theorizing. However, it feels like the core principles here have some merit: filter for ideas with traction; be rigorous about packaging and promoting ideas with promise; and jump on opportunities to spread and go viral. By doing these things, we’re hoping that we can catalyze enduring changes to policy, practice and culture eventually nurture an open knowledge society (I guess we’d better define that one soon, but not in this post). It’ll be interesting to see what works, and even more interesting to evolve our thinking along the way.
Anyways, that’s a quick answer to those who asked what’s up on the open philanthropy front. Fun stuff. More soon.
PS. The PDF version of the digram above is here.
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