Start simple

March 1, 2006 § Leave a comment

En route to Colombo, Sri Lanka – February 25 – 26, 2006

Sulah has the reference desk thing dialled. He has a clear vision for an online / on-the-phone / on-the-ground telecentre support service, and he knows that it has to start simple.


Ugabytes will be the first organization to roll out a telecentre reference desk service with support from the program. The plan is to offer a simple online service from the beginning: a way for telecentre operators in East Africa to get answers technical, management and business questions. However, Sulah has ambitions to evolve it from there, adding voice support with audio files posted to a web site as well as an online knowledge base over time.

Figuring out how to do this well, Sulah’s going to need some friends. The D.Net and Sarvodaya crew have an interest in the telecentre support network concept, and are interested in providing input into the design of the initial model. Likely, some of the people in the Sri Lanka road trip group will join Sulah for a small design workshop once Ugabytes has a prototype.

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